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1.0 About Yourself
1.1 Name: (required)
1.2 Job Function: (required)
1.3 Country where you are based: (required)
1.4 E-mail address: (required)
1.5 Telephone: (required)
2.0 About Your Organization
2.1 Name of your organization: (required)
The following information will not be disclosed to third parties; it is for weighting purposes only. If you do not provide an answer, your response will be assigned the lowest weighting.
2.2 Approximate total value of assets:
2.3 (Transfer agency users only) Approximate number of shareholder/unit holder your providers administer:
2.4 Primarily what type of firm are you? (required):
   (check all that apply)
Equity
Fixed Income
Commodity
Fund of Funds
Retail
Offshore
Other (please specify):
3.0 About Your Provider
 
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
3.1 Which of the following providers do you wish to rate? (You may rate up to 6 providers per questionnaire) (required):
 
3.2 Rank in Order of Importance the characteristics that you believe make a mutual fund administrator most effective in servicing your requirements:
Relationship Management and Client Service
Costs and value delivered
Fund accounting and valuation services
Transfer Agency services
Distribution Support capabilities
Fund reporting
Compliance effectiveness
Quality of Custodian services
4.0 The Scorecard
For the Mutual Fund providers you have listed please rate their capabilities in terms of the features itemized below:  
1 - Unacceptable  
2 - Very Weak (consistently fails to meet expectations)  
3 - Weak (sometimes fails to meet expectations)  
4 - Satisfactory (adequate, but undistinguished)  
5 - Good (consistently meets expectations)  
6 - Very Good (exceeds some reasonable expectations)  
7 - Excellent (exceeds most normal expectations)  
N/A - Not applicable  
4.1 Relationship Management and Client Service
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Quality of personnel (responsiveness, knowledge, ability to get things done)
b) Proactivity of relationship managers
c) Understanding of your specific requirements (especially handling new funds and jurisdictions)
4.2 Value Delivered
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Competitiveness of fees charged
b) Value received relative to fees paid
4.3 Fund Accounting and Valuation
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Timeliness of NAV calculations
b) Accuracy of NAV calculations
c) Accuracy of alternative investment valuations (e.g. private equity, OTC securities)
d) Effectiveness of reconciliation with fund manager and custodian/depository
4.4 Transfer Agency (if applicable)
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Timeliness and accuracy of reporting to investors
b) Efficiency in handling orders (subscriptions, redemptions, transfers)
c) Accuracy of records of investors, intermediaries (assets and transactions)
d) Ability to support complex structures including tax based 'wrappers'
e) Efficiency of call center/shareholder services especially handling volume peaks
4.5 Distribution Support (if applicable)
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Ability and effectiveness supporting distribution through electronic platforms
b) Ability and effectiveness supporting distribution through intermediaries (e.g. banks, IFAs, brokers etc.)
c) Ability and effectiveness supporting other distribution(e.g. mail shots)
d) Ability and effectiveness supporting distribution in all markets where your funds are sold
4.6 Fund Reporting
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Timeliness and accuracy of reports to fund manager or 'promoter'
b) Ability and willingness to customise, and/or allow self customised reports
4.7 Compliance
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Accuracy and timeliness in monitoring portfolio investment restrictions
b) Responsiveness to regulatory changes
c) Timeliness and accuracy of regulatory reporting
d) Ability and effectiveness in providing trustee services
4.8 Custody Services
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
1 - Unacceptable, 2 - Very Weak, 3 - Weak, 4 - Satisfactory, 5 - Good, 6 - Very Good, 7 - Excellent, N/A - Not Applicable
a) Accuracy and timeliness of settlement reporting
b) Accuracy and timeliness of income, tax and corporate action reporting
c) Effectiveness of settlement procedures and interaction with brokers
d) Effectiveness and competitiveness of cash management options
e) Quality and ease-of-use of client facing technology
4.9 Overall
Provider 1 Provider 2 Provider 3 Provider 4 Provider 5 Provider 6
a) Are there any particular strengths of this provider you would like to highlight?
300 character maximum, incl spaces
b) Are there any particular weaknesses of this provider you would like to highlight?
300 character maximum, incl spaces
5.0 Future Activity
5.1 Do you expect the number of mutual fund administrators you use over the next twelve months to Increase
Decrease
Stay the same
5.2 Do you expect to make use of additional mutual fund administrators in the next twelve months? Yes    If YES, which one? 
No
5.3 What additional capabilities would you like to see from providers of mutual fund administration?
300 character maximum, incl spaces
6.0 Disclosure
6.1 Are you willing to let us inform your provider that you were the individual who completed this survey on behalf of your fund? (required): Yes  No
6.2 Are you willing to share your specific answers with providers? If you are willing to share your scoring of this provider select YES. If you wish your scoring of this provider to remain confidential, select NO. (required): Yes  No
THANK YOU FOR COMPLETING THIS QUESTIONNAIRE

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